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Service Manager

Evans Motorworks (BMW of Dayton - Volvo of Dayton - Evans Volkswagen) is looking for a professional and experienced Automotive Service Manager to join us in supporting our dealership staff and customers while assisting us in building and representing our brands.

 

Responsible for the operations, personnel, marketing, and profitability of the Service Department

  • Oversee the service department, technicians, service advisors, service call center, valet, detailers and service lane
  • Motivate, train, develop, and reward employees
  • Forecast sales, gross profits, and expenses
  • Observe, encourage, and inspire advisors to secure customer loyalty
  • Attend manager meetings and conduct weekly service dept. meetings
  • Maintain an at or above national average CSI score and follow up with all guest issues or concerns to ensure customer satisfaction
  • Work with the Parts Manager to ensure a timely turnaround of parts needed for internal jobs
  • Train all advisors, technicians and valets on dealership procedures
  • Manage technician productivity, work with shop foreman to ensure customers vehicles are serviced properly and in a timely manner
  • Interact with outside vendors and other dealership management
  • Develop and execute effective customer relations policies
  • Continue to maintain Evans Dealer Group’s value, quality, and integrity

 

 

QUALIFICATIONS (Education, Experience, Certifications, Licenses):

  • Minimum high school diploma or GED equivalent required
  • At least 3-5 years of Automotive Service Management experience
  • Experience as a technician or good technical aptitude
  • Broad knowledge of new vehicle technologies and mechanical operations
  • Excellent customer service skills
  • Must be able to manage a team, motivate and develop
  • Ability to be analytical, problem solve and multi-task
  • Self-motivated enthusiastic presence in a team environment
  • Strong written and communication skills
  • Experience with Dealertrack DMS or other automotive software
  • Working knowledge of Microsoft Office
  • Consistent and stable work history
  • Valid driver’s license and clean driving record
  • Professional appearance and work ethic

 

BENEFITS:
- Competitive earning potential
- Fast paced work environment
- Paid training and development
- Career growth opportunities
- Medical and dental coverage available after orientation period
- Paid vacation
- 401(k)

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